Frequently Asked Questions

- bathing suit (swimsuit or swimming trunks)
- cap
- swimming goggles
- rubber slippers with non-slip soles
- shower accessories (soap or gel, washcloth, towel)

The Palace of Water Sports is fully equipped to accommodate people with limited mobility, allowing them to move around the facility independently and without hindrance. In the training pool, two lanes are equipped with a second-day system, which allows the depth to be reduced to 1.5 meters. This feature makes the pool accessible and safe for people with disabilities, who can swim with comfort and pleasure.

The Palace of Water Sports employs highly qualified specialists with sufficient experience and professional skills. Choose a trainer based on your personal preferences and feelings. You can find out more information in the questionnaire on the website and in the mobile application in the "Team" section.

Due to illness, missed classes (visits) can be rescheduled only with a supporting document (sick leave, certificate of temporary disability). Monetary compensation for missed classes (visits) is made by calculation according to a formula approved by the management of the institution.

No. You can only swim strictly counterclockwise.

The launch stops 5 minutes before the start of the session.

From 7 years old. But on condition that the child already knows how to swim and is accompanied by parents/legal representatives or coaches/instructors.

Yes. To do this, you need to call +7 (343) 22-222-33 (ext. 61-61, 61-62) and leave a request for the preparation of a certificate, discussing all the details of the service.

Transfer of a subscription to another person not specified in the subscription is prohibited. Persons with other people's subscriptions are not allowed to use the services.

You can pay for services online in your personal account, in the mobile application, or in the main hall of the Palace at the reception desk in the Training Pool area and receive payment documents for payment.

Information on the load on the tracks is regularly updated on the main page of the site in the News section, as well as in the personal account of the mobile application. In addition, you can check by phone +7 (343) 22-222-33 (ext. 61-61, 61-62)

You can get information about our services in your personal account in the mobile application or on the website in the "Paid Services" section, or by phone at +7 (343) 222-22-33 (ext. 61-61, 61-62).

Relatives may accompany only with the written consent of the children's parents/guardians.

Tax deductions are not available, as the Aquatics Palace primarily operates as an educational institution.

This information is in the contract that you signed when purchasing a subscription, and is also posted in your personal account.

Starting from March 1, 2025, all visitors to the swimming pools at the Aquatics Palace are required to provide a medical certificate confirming negative test results for enterobiasis (pinworm) and hymenolepiasis (stool test for tapeworm eggs). These tests must be completed at a medical facility, and the results obtained no later than 10 days before the planned visit.

After the first visit, medical certificates must be submitted regularly:

• Visitors under 12 years old – every 3 months.

• Visitors 12 years and older – once a year.

These requirements are based on Sanitary Rules and Regulations 3.3686-21, clause 3343, and MR 2.1.0247-21, clause 6.2.1.

Please note: if a visitor has acute or chronic health conditions that restrict physical activity, a certificate from a pediatrician or general practitioner (depending on the visitor’s age) confirming that swimming is safe must be provided.