The Sverdlovsk Region Multifunctional Center now has its own chatbot in the MAX messenger.

26 November 2025

Dear friends,

The Sverdlovsk Region Multifunctional Center now has its own chatbot in the MAX messenger. The most common questions can be resolved in just a few minutes, without making a phone call or visiting an office.

The MAX messenger is your round-the-clock assistant, always at your fingertips.

What can our chatbot do?

• Make an appointment at the MFC – choose a convenient time and branch.

• Check the readiness of your documents – get the status of your application instantly.

• Find addresses and opening hours – up-to-date information for all branches.

• Provide consultations – on the list of services and the required documents.

Why is it convenient?

• Available 24/7: Forgot to make an appointment during the day? Do it late in the evening or at night.

• Saves time: No need to wait on the line; all answers are provided within seconds.

• Simple and user-friendly: The intuitive interface does not require any special knowledge or skills.

• Data security: MAX is a Russian messenger included in the national software register, which guarantees the protection and security of users’ personal data.

How to start using it?

• Download the MAX application or open its web version at max.ru.

• Find the bot by name: “GBU SO ‘MFC’ Sverdlovsk Region” or follow the direct link: @mfcsverdlovsk_max_bot

• Start a conversation by selecting the desired option from the menu or by sending your question in the chat.